Customer Service Advisor

CUSTOMER SERVICE ADVISOR - Fixed Term Contract

Are you IMMEDIATELY AVAILABLE? Looking for opportunities in YORK CITY CENTRE? How about a 8-month project to see you though till end of Sep.

We are working with a fantastic company based in York city centre who are looking for Customer Service Executives to join their friendly team.

• £24,380.
• Starting ASAP.
• Monday - Friday - 9am - 5:30pm
• One full weekend a month with a day off in lieu.

The purpose of this position is to deliver a first-rate experience to our customers!

Your key responsibilities are to:

• Be the first point of contact for customers when they require support before and whilst on tour.
• Answer both inbound and make outbound calls to existing customers and responding to email enquiries.
• Issuing booking confirmations.
• Processing web bookings.
• Resolving queries.
• Supporting the administration of holiday cancellations.
• Discussing other available options with customers.
• Booking UK rail and hotel requirements to enhance the customers’ experience.
• Arranging visas.
• Carrying out mobility checks to ensure customers’ mobility expectations are met.

Key skills needed for the role:

• Proven experience of working in a customer service environment.
• Strong desire and passion to deliver an amazing customer experience.
• Excellent verbal and written communication skills.
• Able to quickly develop strong relationships.
• Able to work to tight deadlines with strong attention to detail and accuracy.
• Able to demonstrate an engaging and enthusiastic interest in travel.
• Creative in solving problems.
• Good time management and prioritisation skills.

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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