Customer Service Advisor

Posted 26 October by Charterhouse Recruitment Ltd
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**Customer Service Advisor**

We are currently recruiting for a Customer Service Advisor to join a well-established charity in York on a 5 month contract. You will have the opportunity to support a charity who carry out meaningful work across the country.

WHAT'S IN IT FOR YOU?

  • £19,235 per annum
  • 5 month contract 
  • Full time hours
  • On-site parking

WHAT YOU'LL BE DOING

  • Responding to all queries via telephone, email, social media, post, etc. 
  • Giving advice to customers in line with company processes, maintaining knowledge of services offered
  • Taking ownership of queries and progress them to a satisfactory conclusion
  • Escalating calls to the relevant departments where necessary
  • Recording details of calls, managing expectations of customers

YOU MUST

  • Have experience and be confident dealing with telephone enquiries and written queries.
  • A confident Microsoft Office User
  • The ability to work under pressure and meet deadlines. 
  • Able to follow and maintain procedures and guidelines. 

Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://privacy-notice/

Reference: 44487205

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