Customer Service Advisor

Posted 9 February by ST Selection

Company - Leading construction services company

Job Title - Hire Controller/ Customer Services

Location - Manchester

Hours 8am-5pm Mon-Fri (one Saturday morning in 4 8am-12pm)

Salary - £20-24K + bonus (up to £22K without experience in the plant hire sector)

We have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busy hire desk. The main parts of the role include:

  • First point of contact for customer enquiries
  • Responsible for receiving orders (On-hires) and requests for collections/ off hires
  • Calculating and supply of quotes
  • To demonstrate and maintain an understanding of the product range in order to sell the key benefits to customers
  • Planning transport for deliveries and collections
  • Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
  • To proactively work jointly with all departments and colleagues across the range of functions to ensure we deliver the highest level of customer service on a consistent basis
  • Maintain an effective and positive relationship with customers and other depots/ departments

REQUIREMENTS

  • Experience in the hire industry is desirable, but not essential
  • Excellent customer service and communication skills
  • Excellent telephone manner
  • You must be reliable, punctual and enthusiastic
  • You must be well organised.
  • The successful candidate will need to be self-motivated and proactive.
  • Team player

We welcome approaches from candidates interested in Customer Services, Hire Controller, Hire Administration, Hire Desk Manager, Branch Manager, Depot Manager and Foreman roles.

Required skills

  • Construction
  • Customer Service
  • Customer Services
  • Plant Hire
  • Quotations

Application questions

Do you have a minimum of 5 years experience in a fast paced, office based customer service position?
Do you drive and have your own transport?

Reference: 41315482

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