Customer Service Advisor

Company - Leading construction services company

Job Title - Hire Controller/ Customer Services

Location - Manchester

Hours 8am-5pm Mon-Fri (one Saturday morning in 4 8am-12pm)

Salary - £20-24K + bonus (up to £22K without experience in the plant hire sector)

We have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busy hire desk. The main parts of the role include:

• First point of contact for customer enquiries
• Responsible for receiving orders (On-hires) and requests for collections/ off hires
• Calculating and supply of quotes
• To demonstrate and maintain an understanding of the product range in order to sell the key benefits to customers
• Planning transport for deliveries and collections
• Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
• To proactively work jointly with all departments and colleagues across the range of functions to ensure we deliver the highest level of customer service on a consistent basis
• Maintain an effective and positive relationship with customers and other depots/ departments

REQUIREMENTS

• Experience in the hire industry is desirable, but not essential
• Excellent customer service and communication skills
• Excellent telephone manner
• You must be reliable, punctual and enthusiastic
• You must be well organised.
• The successful candidate will need to be self-motivated and proactive.
• Team player

We welcome approaches from candidates interested in Customer Services, Hire Controller, Hire Administration, Hire Desk Manager, Branch Manager, Depot Manager and Foreman roles.