Job Title - Customer Service Advisor (Inbound only)
Contract - Permanent
Location - Glasgow City Centre
Shift Pattern - Mon - Fri 8am-8pm Sat and Sun 9am-5pm (Rotational Shift Pattern)
Salary - 17,550 per annum
Exciting opportunities exist within our clients Contact Centre team based in Glasgow City Centre right now. If you're passionate about providing really great service, have previous customer service experience and are willing to do what it takes to make their customers happy, please read on…
We're looking for dynamic people, who pride themselves on providing leading customer service to join our client based in Glasgow City Centre. In return, they will train, encourage and reward you, helping you every step of the way to make memorable customer experiences, and to advance your career.
This Role is about…
• Providing superior customer experience on each and every call
• Updating the internal systems timely and accurately
• Up-selling and promoting additional products and services
• Keeping up to date with all products and policies
• Ensuring all regulatory requirements are met
We need you to have….
• A genuine passion for providing great customer service
• Previous Contact Centre experience - at least one year
• The ability to communicate clearly with customers and colleagues alike
• Adaptability to learn quickly, manage your own time and work flexibly within a team
You must be flexible to work shifts between 8am-8pm Monday to Friday, 9am-5pm Saturday and 9am-2pm on Sunday. Working 5 days from 7, working 37.5 hours per week. Suitable candidates must be able to pass a credit check and criminal record check.
For more information please contact Judith Waters or apply online.
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