CUSTOMER SERVICE ADVISOR

Posted 15 November by REED
Easy Apply Featured

Telephone Advisor

£15,000-£17,000 salary

FT Permanent

Based in Midlothian 


Reed Business Support are working exclusively with a leading business communications company to recruit between 2-3 telephone advisors to join my client immediately. The successful candidates will become virtual receptionists working within an inbound call handling office in the South side of Edinburgh. 

Benefits to you: 

- £15,000 starting salary rising to £15,650 after completing training

- Potential to gain additional OTE in excess of £1,800 based on targets

- Progression opportunities within management or training based on performance 

- Full training and development 

- Healthcare Package and Discount loyalty card

- Pension Contribution 

- Flexible working hours

What is expected of you: 

- Answering and directing client calls

- Using bespoke tracking system to log information

- Completing customer messages accurately and efficiently 

- Using basic IT skills on a regular basis for emails and tracking 

- Display high levels of professionalism as you will be dealing with a wide range of businesses within different industries on a regular basis

The ideal canbdidate will have: 

- Excellent customer service skills in a contact centre or office environment

- Friendly and professional manner

- Accuracy and attention to detail

- Excellent communication skills, both verbal and in writing

- Good keyboard skills

- Standard Grade English at grades 1-3, GCSE English at grades A-C or equivalent

If you are interested in this role then please apply to this advert with your most up to date CV ASAP. Be aware that due to volume of applications it may not be possible to contact you with feedback if your CV is not shortlisted

 

Reference: 36620242

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job