Customer Service Advisor


A successful and profitable digital business are looking for an experienced Customer Service Advisor to join our existing team.

Reporting to our Customer Services Manager, you will be the first point of contact for our customers needing assistance with their existing order or product. You will display great listening skills and be an excellent communicator.

You will be responsible for communicating with both our customers and supply partners, by phone, email and live chat, to build and develop strong relationships, trust and rapport.

During your working day you will:

Speak directly with customers either by telephone or electronically via Email or Live Chat

Respond promptly and knowledgably to customer enquiries

Handle and resolve customer complaints, taking responsibility for resolving issues and using initiative when required

Obtain and evaluate all relevant information to handle product and service enquiries, and to keep product knowledge up-to-date when new products and services are launched.

Process order queries, cancellations and transfers, customer refunds and requests accurately and efficiently.

To direct requests and unresolved issues to the designated resource

Accurately record details of enquiries, comments and complaints on applicable customer record/order records as appropriate

Record details of any actions taken on behalf of customer/supplier

Ensure that the information flow between customer and supplier is compiled and sent in an accurate and timely manner.

Remain professional, friendly, knowledgeable and efficient at all times

Demonstrate a 'can-do attitude’

The reward …

  • Salary: £17.5k
  • Bonus: Up to 10% of your salary
  • Healthcare: BUPA (on completion of probation)
  • Pension: Company and personal contribution
  • Holiday: 23 days holiday, increasing to 25 days from 1 April 2019
  • Gym: Subsidised gym membership

Reference: 34860187

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