Customer Service Advisor

Posted 5 April by Yoh, A Day & Zimmermann Company Easy Apply

My client are in need of Customer Service Advisor to handle enquiries from customers regarding their Vehicle/ Fleet maintenance. They are based within a commutable distance from Bristol, Chippenham, Swindon, Trowbridge and surrounding areas.

You will be part of a Family run, global organization who is a market leader in fleet Management. Your new company works closely with customers to solve complex fleet management problems, combining optimal life cycle analysis and business insight with sustainable fleet practices, to deliver high service and the latest technology to drive fleet efficiency up and costs down.

As a Customer Service Advisor your key responsibilities will be:

  • First point of contact for all customers / Drivers and clients in their vehicle maintenance
  • Taking calls and collecting all the information needed to handle the query yourself if you are able, or pass through to the correct department to be able to handle the query.
  • You will be booking vehicles into garages for routine servicing and maintenance, assisting emergency breakdown issues and organizing and vehicle rental or replacements or repairs.

You will be used to a call centre environment with a high volume of inbound calls. You will need experience of building rapport with customers and handling any delicate situations with care. You will also be required to be IT literate.

You will be rewarded with a salary of up to £19,500 depending on experience, with company benefits such as car schemes, pension schemes, min of 25 days holiday with an opportunity to buy more days. You will also be part of the companies' recognition system with a realistic chance of going to an exotic destination.

Please apply now with a copy of your most recent CV and I will call you for a confidential discussion about this opportunity in more detail.

Reference: 34839664

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