aspire cambridge are seeking a Customer Service Advisor to join our client based in Newmarket, Suffolk.
Reporting to the Customer Service Manager the successful Customer Service Advisor will be;
Acting as the focal point between appointed key clients, the laboratory and the sales & development
Immediate liaison with client contacts to resolve any potential issues on the day of receipt
Overseeing the efficient collection of samples and delivery of sampling equipment
Obtaining and processing testing schedules with urgency and efficiency
Keeping clients informed of any delay from sample collection through to delivery of results
Monitoring and producing the timely delivery of reports between the laboratory and the clients
Sending client results at the earliest opportunity on the report due date, and in the correct format
Monitoring and updating databases
Managing all aspects of allocated clients work, providing excellent attention to detail at all times
Applying high quality written and verbal correspondence on all client matters
To establish strong client relations through consistent and successful application of the above duties
Ensuring the timely flow of necessary and accurate information between the clients, laboratory and
sales & development
To comply with all the Health and Safety and ISO14001 requirements of your role, and perform any
other reasonable duties as required by the Business.
Customer Service Skills
NQF/QCF Qualifications - Level 2 (Examples: GCSE's (A*-C) : NVQ level 2 : etc)
NQF/QCF Qualifications - Level 3 (Examples A' Level: NVQ level 3 : etc)
Previous customer service experience
Excellent verbal & written communication skills
MS office - intermediate
Ability to work under pressure
Experience of working in a target focused environment
Industry knowledge would be desirable
Location: Newmarket, Suffolk
Hours: Full Time
If you are interested in this position, feel you have the relevant skills and would like to apply please call our team on or apply online. Whilst we'd love to get back to every applicant, it is not always possible, so if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.
aspire cambridge ltd is acting as an employment agency in regard to this vacancy.
Our accredited recruitment consultants offer specialist marketplace expertise across our seven specialist recruitment divisions; engineering and manufacturing, finance and accountancy, hospitality, information technology, legal and hr, office support and sales and marketing. Our ever expanding network of client companies exceeds 3000 active organisations that we engage with on a regular basis. We have an unrivalled knowledge of the jobs marketplace so it's no wonder that we hold an impressive track record of exceeding client and candidate expectations. How do we do it? By "placing people first".