Customer Service Advisor

Posted 26 February by Halmer Recruit

Salary: £16,000

Hours: Mon-Fri 8:30 - 5pm

Location: Chertsey

This company are the market leader in insurance solutions, and they are looking for a Customer Service Advisor to join the team.

You will be working in a small team of contact centre agents providing quotations to customers who wish to cover their pre-existing medical conditions with their travel insurance. Knowledge of medical conditions is not essential as the questions are system driven.

This role is on a 6-month fixed term contract with a view to a permanent position for the right candidate.

The Role:-

  • Deal with all incoming calls promptly, courteously and efficiently.
  • Assess the risk and consider appropriate terms using the in-house computer system.
  • Ensure customers are treated fairly at all times and that data protection rules are adhered to at all times.

Key Skills:-

  • Good confident telephone manner, able to take ownership of the conversation whilst demonstrating empathy when dealing with customer needs.
  • Accurate record keeping; must have a keen eye for detail.
  • Able to multi-task in a fast-paced environment and work towards specified SLA's.
  • Basic understanding of insurance would be advantageous but not essential.

Reference: 34557836

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