Customer Service Advisor

Posted 2 days ago by Reed
We are currently recruiting for an exciting new opportunity based at our clients superb offices based on the Broadland Business Park estate. Our client is looking to recruit a Customer Services Advisor to deal with client enquiries.

The hours are Monday to Friday 8.45am -5.15pm, 40 hours per week. 

• Answering customer/consumer queries across all mediums (phone/e-mail/on-line chat)
• Co-ordinating cross functional opportunities for business improvement
• Using in-house IT systems to manage ordering, reservations, dispatches, invoices and returns
• Maximising sales opportunities by identifying alternative products
• Sales order maintenance e.g. cancelling orders and stock control measures
• Manage our Automatic Stock Control system for customers , store stock levels, stock takes, returns etc
• Highlight possible stock shortages and liaise with planning dept on delivery dates
• Understanding and dedicated support to Key accounts
• Confident use of websites 
• Resolving queries with our delivery partner- tracking orders and resolving queries

• Excellent people and communication skills (verbal and written)
• Team player, honest and reliable with strong listening skills
• Ability to work under pressure and manage stress
• Calm when dealing with difficult customer situations
• Proficient at multi-tasking and problem solving
• Driven to meet targets and commercially aware
• Comfortable with taking the initiative
• Open to flexible working patterns and adaptable to change
• Able to demonstrate a high degree of attention to detail and accuracy
• Ability to establish a rapport with customers, consumers and external businesses
• Knowledge and confidence to sell our product ranges
• Proficient in Microsoft Office
• Minimum 5 “good” GCSEs/equivalent including English and Mathematics

Please contact gemma.carver@reedglobal.com with your CV in Word to express your interest in this fantastic opportunity.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34097674

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