Customer Service Advisor

Posted 20 August by Claim Eazy
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Claim Eazy is one of the fastest growing Payment Protection Insurance (PPI) & Package Bank Account (PBA) claims management (CMC) companies within the UK.

We currently have two annual awards under our belt celebrating 'Employer of the Year - 2015’ and 'High Growth Business of the Year - 2015’.

With this in mind we’re looking for brilliant Customer Service Advisors - to provide that all important exceptional customer experience. Your role will include handling a variety of queries relating to the banks not being able to locate our customers, updating our clients on the prgoress of their claims and inputting customers onto our system. You’ll work closely with other departments to resolve queries, so building relationships is key.

As with any Customer Service Advisor role you’ll need to be a great listener and communicator, going above and beyond wherever possible - as that’s what excellent Customer Service is all about. We’d love to hear from anyone with a background in Customer Service or Contact Centers that are eager to learn and progress.

Based at our offices in Broadheath, Altrincham.

Key Responsibilities will include:

  • Provide exceptional customer service to all our clients
  • Display great communication skills both verbally and written for internal & external correspondence
  • To take full ownership for the management of a claim
  • Reviewing cases on a daily basis
  • Ensuring that Quality Standards for accuracy and deadlines are met in all cases within the correct SLA’s.
  • Dealing with ad-hoc correspondence and telephone enquiries (inbound & outbound)
  • To provide specialist advice to clients on all aspects of Payment Protection Insurance
  • To focus on meeting and surpassing objectives and targets
  • To act as first point of contact for our clients
  • Adhering to or exceeding all KPIs

Benefits include:

  • £15,000 - £20,000 per annum salary
  • 20 paid holidays per annum PLUS Bank Holidays
  • Opportunity to earn extra holiday days each year
  • Full support and training
  • Upbeat and competitive environment
  • Regular team & individual incentives
  • Complimentary tea, coffee & fresh fruit daily
  • Good local transport facilities
  • Capacity for progression within the company
  • Smart/casual dress code
  • Shifts between the hours of: Monday - Thursday, 8am - 7pm. Friday, 8am - 5.30pm

Job Type: Full-time

Required skills

  • Claims Management
  • Communicator
  • Customer Experience
  • Customer Service
  • Payment Protection Insurance

Reference: 34035054

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