Juice Cheltenham is delighted to be supporting a fantastic organisation in their search for x10 Customer Service Advisors, based in central Stroud.
- Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact.
- Manage and adhere to service level and resolution targets for assigned customers
- To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
- To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
- Continuous improvement - Provide constructive feedback, contribute and support process improvements that will drive increased customer satisfaction striving to improve our customers journey with us.
- Previous contact centre, retail or hospitality experience
- The ability to deal with customers over the phone
- Excellent communication skills
- GCSE - Maths and English - Level C+
If you are interested in finding out more information, we would love to hear from you.
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