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Customer Service Advisor - TFL

Posted 7 March by Capita Customer Management Ended

Salary:£15,795 (£8.10ph)
Shift/Hours: Flexible 37.5 hours working between Monday - Friday 8am - 8pm
Start Date: Monday 16th April
Location: Capita House, Dearne Valley

So, you're interesting in joining the Transport for London team. How do you know if you're right for the role? Here's what we're looking for:

Our 'ideal' candidate: Could be super confident, or maybe slightly shy. Could be outgoing and sociable, or maybe prefers to work quietly by themselves. Could be quick-thinking, great under pressure and a fast learner, or maybe someone who takes their time, is patient and methodical. Could be independent, a leader, always at the front. Maybe needs encouragement, support and training from the get go.

We know that people come in all shapes and sizes. It's what we experience every day with our customers. Understanding that everyone has different needs and ways of working is vital to giving great customer service.

So, we want you to just be you.

Join our diverse, award-winning customer service teams and help change the face of customer service.

Feel like you could be a great addition to our team? Here's a little more detail for you:

Taking calls from customers visiting or living in London and applying discounts to their fees, you'll be able to answer every query and question, and pointing them in the direction of our online and app services. Patient and personable, you're the perfect person to give out instructions and information in a clear and consistent way. We'll train you to deliver a service that is consistent and reliable so that each of your customers feel valued, understood and listened to. This is a great opportunity to build a career with us. Working with Capita means you'll also have access to some great benefits and rewards including:

  • 22 days holiday a year plus 8 bank holidays
  • mobile phone discounts
  • cycle to work scheme
  • access to private dental care
  • high street retailer vouchers
  • onsite restaurant
  • shift swap scheme
  • NEXT discount store

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

Reference: 34623964

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