£18,000/annum + £1,200 maximum bonus
Location: Ringwood, Hampshire
Job Title: Inbound Sales and Renewals Customer Experience Consultant
Hours: 40 paid hours per week averaged out over a 12 week shift pattern.
The shifts operates over 5 days out of 7 , Monday to Friday between 8am to 9pm, Saturday 9am to 5.30pm and Sunday 10am to 5pm.
You will need to pass both a DBS and credit check before commencement of customer facing activity or access to customer data.
Main Purpose of role:
This is both a Customer Service Advisor and sales role, working with one of the fastest growing Insurance companies in the UK.
As a Customer Service Advisor (known in our company as Inbound Sales and Renewals Customer Experience Consultant) you will be assisting new and existing customers in setting up and renewing their insurance policies, and answering any questions they have, via telephone. Working as part of a team, you are measured on the quality of service you provide to the customer, so good customer service skills are essential to be successful in this role. Your job is to delight everyone who you speak to!
Our Customer Service Advisors receive fully paid classroom training and support before you "go live" and begin to support our customers, with our company Trainer and Team Managers. There is a singular focus on compliance and quality. The most important thing is the customer and their experience with us. This is essential as we are regulated by the FCA (Financial Conduct Authority) and work within the TCF (Treating Customers Fairly) guidelines.
We are on a mission to insure 1 in 10 people by the year 2020 and our customer service advisors will play an important part in helping us to get there!
· Excellent telephone manner essential
· Excellent literacy and numeracy essential
· Competent with a PC/typing
· Excellent Team Player
· Previous inbound and outbound contact centre experience is desirable
but not essential"
- Contact Centre
- Customer Experience
- Customer Service
- Service Skills
- Telephone Manner