CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING

Posted 31 July by The Career Boutique Easy Apply
JOB TITLE

CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING

My client, a global, household name in travel industry, is looking for an experienced German speaking Customer Service Advisor.

OBJECTIVES
Handle inbound and outbound contact from internal/external customers; with company's core values at the heart of everything you do to deliver an outstanding customer experience. Protect the brand through strong communication which represents approved tone of voice whether the communication be verbal or written, in public or private domain. Confidently deal with complex complaints demonstrating diligence, ownership and a strong focus on issue resolution.

KEY RESPONSIBILITIES:

*Handle inbound/outbound calls/emails or chats whilst consistently meeting and maintaining operational performance metrics.
*A subject matter expert who can provide advice and accurate information to internal/external customers appropriately to match the situation.
*Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand.
*Take ownership for issue resolution and only escalating to a senior member of the team when all options have been exhausted.
*Provide clear and concise case documentation in comprehensive English.
*Adherence to schedule set by Workforce planning team.
*Use multiple Internal systems and applications efficiently with an ability to multi-task.
*Participate in user or product testing and focus groups advocating for the brand to Improve our product and processes.
*Provide and be receptive to constructive feedback whilst maintaining professional integrity.
*A positive, friendly, can-do attitude towards staff and customers.

REQUIRED ATTRIBUTES:

*Fluent written and spoken English & German
*Competent with computers/quick to learn new systems.
*A passion/clear focus for Customer Service.
*Demonstrable time management and prioritisation skills.
*Completes tasks to deadlines without need for supervision.
*A team player who can clearly communicate their own voice.
*Uses initiative to identify root causes and solve problems.

Desired but non - essential skills:

*Experience/Knowledge of Travel Industry.
*Experience in sales environment.
*Previous experience of working to similar targets

CONTACT

If you would like to be considered for this role please send your details over to: in the first instance or call for further information

Reference: 35758376

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