Customer Service Advisor - First Group

Posted 6 days ago by Capita ARC
Easy Apply

Salary: £16,380 rising to £17,062 after successfully passing 6 months probation
Location: Runcorn (Preston Brook)
Start Date: 11th February 2019
Job Title: First Group - Great Western Railway Customer Service Advisor
Shift/Hours: 37.5 hours per week. You are able to choose between rotational or late shifts. Essentially, pick the option that works best for you and your lifestyle - it's that simple! Shift patterns below:

6am to 11pm - on a 4 week rotational shift, 2 weeks 6am to 2pm, 1 week 9am to 5pm and 1 week 3pm to 11pm - working 1 weekend day each week.
3pm to 11pm - You can choose to either have Friday & Saturday off work or Sunday & Monday off work

You take pride in helping people.
You pick up the phone. You listen. Ask questions. Look for answers.
You know every customer is different.
You empathise. You put yourself in your customer's shoes. You give 100%.
You reunite Claire with the overnight bag she accidently left on the 05:44 to Padstow.
You find Adam an alternative route to Manchester when his train gets cancelled.
You learn. You teach. You grow.
You make friends. You make an effort. You make a difference.
You rely on your team. You give support. Advise others.
You push yourself. You take part. You aren't afraid to ask for help.
You work hard. You are encouraged. You win an incentive or two. You progress.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

How does that sound?

Some additional benefits to help seal the deal…

  • 22 days' holiday a year (plus 8 bank holidays)
  • mobile phone discounts
  • free on-site parking
  • free bus for Capita employees
  • Perks at work - hundreds of discounts on various retailers, restaurants, cinema tickets, gym membership and much more
  • cycle to work scheme
  • access to private dental care

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

Reference: 37014608

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