Customer Platform Lead - Technical Salesforce
Posted 20 March by
ADLIB
Easy Apply
FTSE 100 business
- Be the technical owner of the Salesforce platform (CRM, Marketing Cloud & Field Services) for the business
- Build a team of Salesforce specialists
- Help take the company on the journey to get the most out of the platform
The ideal candidate for this role will be someone who has a wealth of technical expertise within the Salesforce remit, is a strategic thinker, has excellent leadership qualities and is capable at working with both technical and non-technical stakeholders. They'll need you in the office 3 days per week to help grow & manage your team.
What you'll be doing in the role
- Be the go to person for technical expertise in Salesforce.
- Collaborate with key stake holders and business owners to formulate a strategic roadmap for Salesforce, in order to meet organisational goals.
- Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with stakeholders to define the benefits case and owners in support of investment activity.
- Drive business process improvement and automation, and be able to design and implement efficient workflows that leverage the platforms capabilities.
- Vendor Relationship Management - Platform vendor relationship management and performance tracking. Responsible for ensuring the contracts with vendors provide best value.
- Governance policy implementation for the platform. Ensuring they meet compliance and regulatory standards.
- Oversee the technical design, development, deployment, and maintenance of the customer platform. Ensure the platform is robust, scalable, and performs optimally.
What experience you'll need to apply
- Extensive Salesforce experience in development, leadership and platform maintenance and improvement.
- Must hold at least 2 of the following certifications, Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant.
- Must be able to showcase experience of successful delivery of large programmes across multiple Salesforce clouds and products.
- Must be a Salesforce SME with deep knowledge of the platform both technically and functionally.
- Experience with vendor management and dealing with 3rd party suppliers.
- Proven experience of managing a 24/7 production environment
- Demonstrable hands-on experience in Salesforce application setup, configuration and administration.
- Expert in Agile methodologies.
- Track record of managing technology projects from design to build, test and implementation.
What you'll get in return for your experience
- An annual bonus so you can share in the company’s success
- A competive base salary of £75K - £85K + bonus + benefits
- 25 days` paid holiday
- Pension - based on how much you save, we’ll contribute 1% more
- Flexible working opportunities
- Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!
Please get in touch with Alex with an up to date CV today. Don’t hesitate to call / email to discuss the finer details.
Reference: 52351102
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