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Customer Order Management Support Assistant

Posted 4 April by The Workshop Easy Apply Ended

Customer Order Management Support Assistant
Cosham
£18 - £20K
Permanent

To process day-to-day sales orders of and manage deliveries between the suppliers and customers. The role is also to support the Sales Execs in the day-to-day quotation of sales opportunities.

KEY DUTIES:

  • Sales Order entry, product and cost validation, supplier order generation.
  • Creating and maintaining the Live Schedule RDS
  • Sales order management of suppliers and deliveries from order entry to invoice and payment in-line with procedures.
  • Ensure accuracy of all of the above and ensure it is undertaken in a timely manner.
  • Assisting Customer Service team members with other orders in cases of sickness and holidays
  • Resolving supplier invoice queries to ensure quick payment
  • Filing Delivery notes, sales orders, purchase orders and acknowledgements
  • Invoicing completed orders
  • Assisting the Sales Team with quotations and supporting images
  • Comparison to Budget and/or target pricing and ensuring that all non-compliance issues are drawn to the attention of the Sales Exec.
  • Updating image library, supplier brochure library, and supplier price lists.
  • Answer the telephone and transfer the call to the correct person.
  • Liaise with customers to resolve queries.
  • Respond to customer enquiries.
  • Raise, manage and close all Non-Conformities (NCs) relating to your orders.
  • Help the company to aim for only 30 open NCR`s at any one time
  • Responsible for all NC`s as they will be taken off the profit and will be costed to the job.
  • Ensure that all NC`s raised have a resolution date confirmed within 2 weeks.


EXPERIENCE:

  • Experience with a CRM or invoicing system - Sage ideally
  • Furniture/interiors industry experience ideal but not essential
  • Comfortable talking to customers on the phone
  • Experience with coping with customer complaints
  • Outgoing and willing to interact with other departments
  • Would suit a graduate level candidate with ambition to progress

Required skills

  • Previous relevant experience

Reference: 34827186

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