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Customer Liaison Manager

A new exciting opportunity to work with a successful housing organisation that places customer service at the heart of its business has arisen. The Customer Liaison Manager will manage a field based team of officers within the London area, subsequently producing excellent outcomes for both customers and the organisation.

Client Details

The client is a successful housing association who aim to provide many affordable and quality homes, while administering fantastic service to all its customers.


The successful Customer Liaison Manager will have to:

  • Manage a team of field based officers to provide a clear, available face-to-face service to all customers.
  • Oversee resources, CRM responsibilities and manage diaries to ensure a smooth running of appointments and workload.
  • Organise weekly and monthly performance meetings with all teams, ensuring they are meeting targets and developing professionally.
  • Construct and preserve an enjoyable living environment by making sure customer issues are resolved in a timely manner.
  • Advocate a positive perception of the organisation while liaising with local stakeholders.


The successful Customer Liaison Manager will have:

  • Previous experience managing and motivating remote teams in a customer focused organisation
  • Previous experience of handling budgets and resources
  • Knowledge of inspiring and motivating others
  • Excellent interpersonal and communication skills
  • Knowledge of housing sector would be a big advantage

Job Offer

A competitive salary of £38k and a fantastic benefits package.

Reference: 34642698

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