Customer Implant

Posted 26 October by DS Smith
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£30,000 - £38,000 per annum
Solihull , West Midlands
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About the role

We are looking for a Customer Implant specialist to join our Strategic Accounts team at DS Smith, working closely with one of our key accounts in the UK - a global leader in the confectionery / snacking industry.

Within the role, you will act as the primary point of contact for our customer's general queries, working closely with their Hub Planning Team, Materials team, Site Schedulers, Production Team, Product Change Managers and Business Development managers, to ensure that we achieve business objectives and service goals. You will liaise with our DS Smith Production sites (predominantly our Belper site), to ensure that requirements are met in line with production schedules, achieving our On Time In Full (OTIF) targets.

The role will see you analysing forecast data for each SKU to drive efficient production, agreeing stocking principles to deliver inventory reduction, agreeing actions for obsolete stock, working with Transport teams to maximise load fills and vehicle utilisation, managing quality issues and customer complaints, analysing customer data to establish market trends against budgets, and working with the DS Smith team to extend Vendor Managed Inventory (VMI) to other sites.

To succeed in the role, you should have a continuous improvement mindset, continually looking to make proactive recommendations and identity new opportunities to deliver a world-class customer service and delight one of our key customers. You should be a key stakeholder for our customer on site, ensuring that all parties are adhering to our agreed SLAs and ways of working. You need to be comfortable working independently, and sometimes remotely, on behalf of DS Smith whilst being embedded in our customer's teams.


Our customer's site is in Bournville, Birmingham and you will need to be on their site three or four days a week. There is then the flexibility to work the remaining days of the week from home or at a DS Smith site.

About you

Minimum requirements:

  • Experience working in the manufacturing industry
  • Familiarity with supply chain and project management / planning
  • A fluent English speaker
  • A strong communicator, tenacious, proactive, deadline orientated, organised, comfortable working independently
  • Good Microsoft Office skills (specifically Excel)

Preferred requirements:

  • Knowledge of the packaging industry


  • Up to a £38k base salary (subject to experience)
  • 25 days' holiday plus bank holidays
  • Pension and share scheme
  • Life assurance and income protection
  • Employee assistance programme
  • Cycle to work scheme and corporate discounts

About us

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.

Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response.

Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.

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Reference: 44487822

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