CRM Systems Support

Do you have experience as a CRM Systems Support Specialist?

Would you like a competitive salary that offers a bonus on top?

Read on!

Duties and responsibilities:-

• Handling and resolving general CRM and auxiliary systems support queries for the wider business.
• Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules.
• Applying an understanding of the business processes when approaching development and support tasks.
• Handling and resolving general IT queries in the business related to our internal CRM system, Telephony and the Office 365 suite.
• Liaising with co-workers to assess and understand queries thoroughly before escalating to the Technical Manager.
• Ensuring the day-to-day CRM processes are being executed and followed by users.
• Reviewing existing functionality and business processes to identify areas of improvement.
• Reviewing data analytics through reporting software to identify false/missing data trends.
• Setting up new users onto a variety of systems, this includes:
• Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required.

The candidate should:

• Have excellent attention to detail.
• Be comfortable in a fast-paced environment.
• Be proactive in identifying the needs of the sales team and wider business.
• Be an excellent problem solver, able to investigate issues and form logical solutions.
• Have experience in supporting CRM systems (Zoho preferable but not essential).
• Have an in-depth knowledge and understanding of CRM Systems including CRM Structure, Automation Workflows and Customer Journeys (Zoho preferable but not essential).
• Have experience in providing technical support to a team.
• Have an ability to prioritise and manage their tasks efficiently.
• Have some demonstrable basic coding knowledge in HTML, CSS & JavaScript (to provide support on CRM functions).

Renumeration / Benefits:

• Salary range - £30k - £32k dependant on experience.
• Discretionary generous annual bonus package - typically 5 - 15% of annual salary.
• 28 days holiday inc. bank holidays.
• Pension contribution.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.