Collections Advisor

Posted 10 April by OneSelect Ltd Featured

About Us

OneSelect is a dynamic new entrant to the UK Energy market. We are a small bunch of people who are passionate about energy supply and believe it really can be fair, simple and innovative! We pride ourselves on offering a genuine, helpful and friendly service to all our customers and we’re looking for Collections Advisors that will truly live by these values.

We’re young, growing fast and we’ve got big plans! We’re looking for people that want more than just a job so if you’d like to join a company where you can really have an impact and rapidly progress your career - read on!

About the role

You’ll be part of the Collections and Payments team who play a core role within the larger Operational department at OneSelect. They ensure that all payments received from customers are allocated correctly and within deadlines, as well as proactively contacting customers to retrieve outstanding debt.

You’ll be managing inbound Collections and/or Payments enquiries and will be making high volume outbound collections contact to customers via all channels; telephone, email and letter.

You must be able to identify the difference between those that won’t pay, and those that can’t - treating each accordingly and morally, whilst ensuring that all Collections and Payments policies and procedures are compliant and followed and individual and team KPIs are met.

You’ll recognise any exception trends or issues and escalate these where required, and will take responsibility for timely resolution of any complaints that are raised to the team.

Required Knowledge and Experience

You MUST HAVE a track record of working in a DOMESTIC COLLECTIONS/CREDIT CONTROL function within a complex and regulated environment with a focus on good customer service. You’ll need experience of allocating/reconciling a high-volume of received payments and high-volume call and email handling, and you must be able to identify vulnerable customers and those who may need extra care and assistance.

Organised and switched on, you’ll be a natural problem solver with strong analytical and numeric skills, great attention to detail and excellent and straightforward communication skills both verbal and written. You’ll be a people person with excellent communication skills - someone who enjoys delivering a great customer experience and can deal calmly and constructively with potentially challenging behavior of customers and resolve each contact satisfactorily.

You’ll also be able to learn and use processes and technical information and will be comfortable working with others and owning solutions.

What you can expect from us

A fun and supportive working environment in a great location very close to Reading train station and the town centre. We have a pool table (we’re thinking of starting a team!) free tea, coffee, soft drinks and fruit and a cupboard stocked with crisps and chocolate to keep you going during the working day!

As we are a brand-new energy company, we are still fully defining our range of company benefits but we do already offer:

  • 25 days’ annual leave + bank holidays
  • Full additional training and support (where required)
  • Career progression at its best
  • Workplace Pension
  • Childcare Vouchers…. and more to come!

Our working hours are 0830 - 1700 Monday to Friday.

To send your CV for immediate consideration please hit APPLY now.

OneSelect is an equal opportunities employer

Required skills

  • Analytical Skills
  • Collections
  • Credit Control
  • Customer Service
  • Consumer Debt

Application question

Do you have experience of consumer / domestic credit control / debt recovery?

Reference: 34272668

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