Coffee Shop Operations Manager

Posted 16 April by Copperfield Recruitment Ltd

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£34,000 - £37,000 per annum

Addlestone , Surrey

Permanent, full-time

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Coffee Shop Operations Manager - £34,000 - £37,000 based in Weybridge, Surrey

The package on offer for the role will be:

Salary - £30,000 - £33,000 p/a
Car Allowance – £4,215.00 p/a
Bonus scheme – reviewed and implemented annually
Pension contribution – 5% employers’ contribution
Holiday 25 days annual leave + bank holidays
Birthday day off – additional days leave

Operations managers work to improve the working environment, business processes, turnover, and profitability of all sites. They aim to strengthen client relationships and ensure the successful continuance of business operations.

Acts as the primary escalation point with our franchise partners, works with the team on planning and executing the communication cycle to our Franchise partners.

Manages own resources to complete work on time and to specification.

Deliver and support prioritised work around new sites/ franchise partner set up, business model changes, and compliance measurement

Supports and ensures the team set, maintain and evolve operational standards, tools, processes, guidelines, systems, productivity, performance and profitability.

Responsibilities and Accountabilities

Conduct office management tasks
Ensure safety regulations are adhered to
Improve operational management systems, processes, and best practices
Implement measure to provide motivation for employees and Franchisees
Oversee trading units and assess that they are meeting customer satisfaction goals
Prepare, revise, and submit reports, budgets, and other documentation
Develop and maintain a relationship with our franchise partners
Dialogue with Franchisees about customer service issues or queries
Perform training sessions, training support and one to one coaching
Enhance and develop skills and knowledge across the group
Implement quality management and regulatory compliance strategies
Review Franchisees performance and customer related statistics

Skills and Experience

Proven experience in operational management
Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
Strong people management skills with a coaching and supportive approach
Excellent spoken and written communication skills
Strong Microsoft Office, attention to detail and problem-solving skills
Excellent listening skills, tact and diplomacy when dealing with difficult situations
Able to demonstrate initiative and take the lead on tasks and projects
Actively seeks to improve personal and team performance

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Reference: 52481434

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