Client Services Executive

Posted 8 February by Informa Business Intelligence

Informa Business Intelligence are looking for a client Services Executives to join our Maritime Client Services team. This is an excellent opportunity to employ your support and customer services experience in a B2B environment where you can gain a breadth of experiences and develop your skills within a dynamic and challenging environment.

The role:

  • On-board and initiate new and renewing clients through welcome calls, user initiation, user training, usage reviews and client feedback.
  • Provide account customers with tools needed to drive exposure and usage of the product within their organizations. This includes collateral such as emails, branded microsites and brochures (produced by marketing).
  • Ensure key enhancements to the product or service are communicated to all users, through emails, web-based training and personal calling
  • Provide timely communication to clients ensuring that they are kept fully updated of specific activity to minimize negative impact to their business.
  • Capture and feedback client requirements into the business representing the voice of the user on all divisional developments
  • Ensure clients see full value in our services
  • Record all client interactions in

What we are looking for:

  • A self-starter with a commercial focus
  • Ability to articulate complex solutions in a simple and coherent manner
  • Strong inter-personal and communication skills
  • Outgoing, confident and engaging
  • Strong presentation skills
  • Demonstrable experience in B2B Client Relationship Management
  • Detailed knowledge of Microsoft Office applications
  • Experience with CRM tools
  • The ability to pick up new systems and concepts quickly

To apply for this opportunity, please send your resume, a cover letter and salary expectations.

Reference: 34429818

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