Client Relationship Manager

Salary: £35,000 - £50,000 + 50% bonus uncapped

Location: Sunderland (Hybrid)

My client is a rapidly growing organisation with a global client base, offering a technology-focused professional services solution. As part of their exciting growth plans, they are recruiting for a Client Realtionship Manager to support their increasing client portfolio, ensuring customers get the most out of the services provided and spotting new revenue opportunities.

The Role

• Develop and maintain strategic, long-term relationships with key customers, ensuring their needs are met through tailored solutions.
• Build and maintain relationships to successfully retain accounts and realise upsell opportunities.
• Develop a thorough understanding of their products and service offerings to better upsell and cross-sell to clients.
• Achieve and exceed revenue and retention targets to drive business growth.
• Develop and manage an annual growth plan in line with new forecasts.
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospect deals.

The Person

• Demonstrable pedigree in B2B commercially-focused account management.
• Experience of using a consultative, solution-based sales methodology, ideally from a technology, software, recruitment or similar background
• Track record of cross and upselling and exceeding revenue related targets.
• Ability to develop and execute strategic customer plans.
• Ability to build rapport and collaborate with clients and team members at all levels.
• Ambitious to develop your career further within the organisation.

This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. The role supports hybrid working with typically 3 days per week at their Sunderland offices and 2 days home-based.

If you feel you have the qualities our client is seeking, please submit your CV and covering letter indicating your current package or for a discreet conversation call our Peterlee office.

GEM Partnership is acting as an employment agency on this vacancy.