Client Relationship Manager - Basildon & Thurrock University Hospital
Client Relationship Manager - Basildon and Thurrock University Hospitals NHS Foundation Trust
Band 7 - £34,400 - £42,400 + annual incentive bonus of up to 5% of basic salary
Looking for a new challenge? Do you want to work in a business that makes a real difference?
An exciting opportunity has arisen for a Client Relationship Manager to support Basildon & Thurrock University Hospital, which provides an extensive range of acute healthcare services in the region.
NHS Professionals manages all of the temporary workforce requirements for the trust, and we need someone with confidence, drive and enthusiasm who can make a difference.
The leading provider of managed flexible workforce services to the NHS, NHS Professionals is proud to be part of the NHS family, wholly owned by the Department of Health. Our team of highly trained and experienced Client Relationship Managers works with NHS Trusts around the country, helping to make sure that their temporary workforce needs are met. Last year we helped our clients fill more than three million shifts and saved the NHS more than £70 million.
We are looking for a dynamic and experienced client account manager to join this team.
Reporting to the Head of Client Relations, you will be expected to ensure that we provide a premium account management service to the trust, working with the client at all levels and managing the local team to meet the needs of our client trust.
Ideally, you should have experience in a recruitment, managed service or outsourcing environment, where you built strong relationships with your clients and develop strategies to improve the service offered.
Flexibility and the ability to travel across the region is a must have, in addition to having a full UK driving license and your own car.
The primary responsibility of this role is to lead client management activity in the locality including day to day operations of the business, managing a team, gaining confidence from clients and supporting the overall delivery of business objectives. You will be required to use your initiative to provide effective liaison and relationship building across a range of operational, recruitment, quality and complaints management processes to deliver a client focused service.
Key Tasks of the role:
- Responsible for Account Management of your client
- Identify opportunities for development and implementation of continuous service improvements through the creation of innovative solutions and service delivery plans
- Engage with Managers, Directors and Executive Directors within client Trusts to identify and deliver strategic plans for temporary staffing, holding regular meetings and reviews to present proposals and recommendations for change.
- Manage your team to ensure service is delivered in line with Trust objectives
- Engage with and influence other NHS Professionals departments to resolve issues being faced by your client
- Develop and implement NHSP marketing and recruitment strategies to maintain and improve bank fill
You will have strong credibility, be personally resilient, articulate, focused, dedicated and flexible to meet the needs of the business. Strong negotiating and client relationship skills are essential. If you are a highly motivated individual with the ability and confidence to build relationships in a fast moving environment then we want to hear from you.
NHS Professionals is owned by the Department of Health and is the leading provider of managed flexible workforce services to the NHS. Simply, we provide more than 100,000 healthcare professionals including; nurses, doctors, midwives, allied health professionals and administrative staff to work shifts via our bank at our NHS client Trusts across the UK.
We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, company car or car allowance, access to a stakeholder pension scheme and 27 days annual leave per year plus public holidays. In addition, other benefits offered include health and well-being support, access to a discount scheme and an employee recognition scheme.
Please note that in 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.
We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.
- Account Management
- Report writing skills
- Experience in client or customer relations
- Delivery of Service Improvement Plans
- Experience in managing poor performance
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