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Client Recovery Administrator

Client Recovery Administrator

Posted 19 February by Liaison
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About Liaison

Liaison saves the public sector real money in the key areas of finance and workforce effectiveness. We’re passionate about what we do because we help lots of organisations to improve the way they spend their money - notably the NHS. Founded 30 years ago, we’ve come a long way since then. Today the company boasts a workforce of more than 250 people with a headquarters located in the historic city of Worcester, along with many remote workers across the length and breadth of the UK.

The team

The Client Recovery Administrator role sits within a close-knit Client Recovery team, which is responsible for recovering our clients’ overcharges from their providers. The team get on well, and work together to reach departmental targets. The team is provided with regular get-togethers, both on a company wide basis, but also within the department. They also socialise on occasion outside of work. The environment is hard-working yet relaxed in nature.

We will consider part time working for this position, if you are in the office 5 days per week.

Main responsibilities

You will be responsible for interpreting our clients’ data to see where any anomalies or discrepancies might lie, and whether monies need to be recovered on behalf of the clients. Essentially our NHS clients will use a variety of providers, charging them for their services. A variety of discrepancies will be highlighted after reviewing this information. Much of the time there are overlaps in charges, which means that our client has paid the provider twice for a service.

As a Client Recovery Administrator it is your responsibility to contact the provider to organise a refund. Some investigatory work may need to be done, to establish what exactly has occurred. You will therefore need to be naturally inquisitive. You will do some administrative tasks such as coordinating letters to suppliers and checking incoming statements.

The team is targeted to chase claims within a specific period of time to ensure that the process is moving forward at all times.

Experience/qualifications needed

We are looking for an individual who is highly numerate and a good communicator, both written and verbal.

Due to the nature of the work you must be comfortable liaising with providers and clients over the phone and via email to conduct investigatory work and probe any insufficient answers which are given.

We would consider someone who has little administration experience, if you can demonstrate that you are highly organised and proactive in nature.

Knowledge or experience within credit control or sales ledger is desirable, as although we are working with clients’ savings recovery, the process is very similar. The role will involve analytical work, therefore a desire to look at quantitative data and do investigatory work in a must.

You must hold a minimum of 5 GCSEs (or equivalent) A-C including Maths and English

Benefits of working for Liaison

Please note that the salary for the role is £18,000 per annum + discretionary bonus, with salary to be reviewed at the end of the probationary period.

Liaison believes that working life should be a happy and healthy one.

We offer all staff a wide variety of company benefits as well as the opportunity to get involved in a range of company organised events; from regular physical challenges all the way to bi-annual staff away days and social events - plus others too.

Our wide range of staff benefits aim to have an impact on both home and working life for all staff, while at Liaison.

We offer:

  • 23 days holiday initially, which increases year on year up to 28 days
  • Private Healthcare for you and friends and family
  • Childcare vouchers
  • Company days/social events
  • Pension
  • Life Assurance 4 x salary

If you would like to be part of Liaison, please apply today.

Required skills

  • Administrative
  • Customer Service
  • Numeracy
  • accuracy

Reference: 37315983

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