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Client Manager - French speaking

Posted 5 December 2017 by Gartner Featured Ended
The ECM is a senior client service professional and supporting point of contact for CIO members/clients.
  • Partners with the Executive Partner to ensure timely delivery of services against the members Mission Critical Priorities.
  • Actively manages the relationship with the client according to Service Delivery Excellence guidelines.
  • Ensure members engage through the EXP “Member Engagement Model”.
  • Support activities ensuring that value is captured and incorporated in the business case.
  • Drives profile based fulfilment, conducts customized searches and actively sends relevant research and information based on members Mission Critical Priorities.
  • Brokers all research requests and inquiries from assigned clients, Executive Partners: receive request, interprets and delivers client responses customized to the clients’ expectations.
  • Coordinates and schedules inquiries and on-site deliverable with Executive Partners and analysts.
  • Jointly responsible with Executive Partners to ensure client satisfaction and client retention.
  • Participates in most Executive Partner strategic meetings and quarterly review calls. Also, participates in most client inquiry calls with analyst.
  • Responsible for driving structured service kickoff for both new and renewing clients ensuring completion within 30 days of contract signing.
  • Responsible for driving monthly document and inquiry engagement across client base.
  • Delivers on-site member support at annual Symposium events or other EXP events as requested
Job Requirements:
  • Bachelors degree required, major in Business or IT Discipline preferred.
  • Five or more years experience in the information technology industry, preferred experience as a business/technology advisor
  • Detailed knowledge of major technology areas.
  • Previous experience in a client facing role. 
  • Strong interpersonal, facilitation, listening and relationship building skills.
  • Thorough understanding of market research, data collection and analysis.
  • Excellent verbal and strong communication skills.
  • Ability to prioritize and handle multiple requests concurrently.
  • Ability to problem solve and bring timely resolution to issues.
  • Thorough knowledge of Gartner research, specifically the EXP CIO Agenda and associated topics as well as subject matter knowledge in multiple content areas.
  • Possess a No-Limits mindset.

Reference: 33632765

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