Claims Assessor

Posted 4 April by Office Angels Easy Apply

Principal Responsibilities

  •  Collate information from the correct sources to assess Pet Insurance claims appropriately
  •  Challenge any anomalies including declining all invalid claims
  •  Effective communication with customers, representatives and veterinary practices, managing expectations throughout the claims process
  •  Assess claims in accordance with delegated authority
  •  Process claims in line with required service standards and philosophy
  •  Ensure accurate and fair assessment and management of all claims
  •  Effective management of claims cost
  •  Proactive caseload management
  •  Manage multi-channel correspondence such as emails, written correspondence and increasingly, telephone calls

Required Skills, Qualifications & Experience

  •  Pet husbandry, or the handling of Pet Insurance claims background
  •  Willingness to learn the intricacies of Pet Insurance
  •  High standard of spoken and written English
  •  Computer literate
  •  Attention to detail
  •  Strong team player
  •  Service to Customer focus
  •  Self-organisational and administrative skills

Desired Skills, Qualifications & Experience

  •  Previous veterinary experience
  •  Qualified or progression to qualification of RVN or MRCVS
  •  Progression within CII qualifications


Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Claims Assessor

Reference: 34828886

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