Case Leader - Enforcement
Any Ofcom regional office (including London, Birmingham, Cardiff or Bristol)
The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team handles investigations into potential breaches of regulatory rules and general consumer and competition law across Ofcom’s regulated sectors, including telecommunications, post and broadcasting. We take swift action to deal firmly and effectively where we see harm, including opening formal investigations, issuing penalties and seeking redress for consumers where appropriate. The team also plays an important role in helping policy teams across Ofcom develop new regulation, to ensure they have the desired impact. Finally, we also carry out advocacy work with stakeholders to promote a compliance culture.
This is an exciting time to join us, as Ofcom prepares for the regulation of Video Sharing Platforms and any future responsibilities Ofcom may be given regarding the regulation of harmful and illegal content online.
Purpose of the Role
The Case Leader role is key to ensuring the enforcement team carries out effective and robust enforcement activity across all our regulated sectors. The position will be to deliver enforcement investigations by leading multi-disciplinary teams to reach conclusions. In addition, you will contribute to designing enforceable policy interventions and develop effective working relationships with our stakeholders to promote compliance.
The role includes analysing complex evidence, leading conversations and managing relationships with internal and external stakeholders, driving projects forward at pace and working with specialist colleagues to reach legally binding decisions.
Main responsibilities include:
Case work: Deliver investigations into potential breaches of regulatory obligations, including project planning, defining the scope and analysing evidence from multiple sources, leading multi-disciplinary teams and bringing together input from specialist colleagues, developing effective stakeholder relationships and drafting comprehensive, well-reasoned decision documents.
Policy work: Contribute to policy development to build regulatory regimes that are effective and enforceable by utilising expert knowledge and representing Ofcom’s position at meetings.
Advocacy: Engage with stakeholders to develop a compliance culture in the communications sector and develop proactive strategies to encourage stakeholder compliance.
Values: To act as a role model for the Ofcom values (Agility, Excellence, Empowerment and Collaboration) and behaviour
What you’ll bring to the role:
- Thriving on variety and being adaptable, you’ll be comfortable working in ambiguity and a changing environment. You’ll enjoy having to respond dynamically to new circumstances and curve balls!
- An enjoyment of analysing evidence with the ability to juggle multiple evidential sources to provide insight that drives great decisions
- Naturally inquisitive and curious, you’ll be someone who loves asking questions to find out more and continually learn
- A love of the opportunity to continuously collaborate, share information and support colleagues and others you work with
- A natural passion to distil complicated messages into a simple form, engaging and influencing people along the way
- The drive to cut through complexity and focus on what’s important - balancing the bigger picture with key detail
- The ability to take decisive action after assessing options against varied criteria and be confident in your approach.
- A desire to build proactive, successful relationships and a natural interest in understanding others’ drivers, needs and expectations, truly respecting and valuing a diverse range of opinions
Diversity and Inclusion
Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly "make communications work for everyone". We are a Disability Confident employer, ranked among the Times’ Top 50 UK employers for women 2020 and a Race at Work Charter signatory. We partner with a wide range of organisations to ensure that we are guided by best practice on inclusion and diversity: we are a Stonewall Diversity Champion, members of the Business Disability Forum, Business in the Community for age, gender and ethnicity and Carers UK. We have a range of colleague diversity networks to support our colleagues and our organisational diversity and inclusion programme.
We have an agile working model allowing us to have a location-neutral approach to filling our roles. We also support flexible ways of working, wherever possible. Our colleagues are free to move around all our offices, enabling them to work alongside and collaborate with other teams and groups. These initiatives help Ofcom colleagues to work flexibly in way that supports them.
The closing date for this role is the 29th September 2020.
So, if you’re seeking your next challenge as a Case Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Lead Case Worker, Case Work Team Lead, Enforcement Lead, Enforcement Case Worker, Lead Enforcement Case Worker, Online Enforcement Lead, Digital Enforcement Lead.
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