The Operations Manager will lead, direct and manage the efficient and effective service operations across the community and residential services of the organisation. The post holder will work with both internal and external partners and will be responsible for all aspects of service operations ensuring delivery of services in line with contract requirements achieving the highest quality and positive outcomes for service users.
This is a senior role within the charity and the post holder will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with partner roles within the organisation, and contributing to joint development and working groups. The post holder will also work with the Managing Director, as part of a Senior Management Team, to implement the strategic plans and overall management ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The Operations Manager will be required to represent the organisation at a senior level both internally and externally. The post holder will require business and financial acumen to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value in the market we are operating in.
Staff and Resource Management
*Production and implementation of operational work plans.
*Recruitment and management of service staff and resources to achieve required service response, quality and cost performance indicators
*Management and monitoring of services budgets including analysis, reporting and action on discrepancies
*Development and oversight of staff appraisal and supervision systems and in line with required competencies
*Responsibility and oversight of staff rotas.
*Resolving performance issues among staff.
*Overseeing performance of a residential home within the geographical area.
Managing Contract Performance
*Monitoring performance against targets and deliverables for all contracts
*Monitoring of contract income (working closely with the MD)
*Ensuring contractual and regulatory compliance
*Implementation of strategies for the delivery of outstanding care and support for the service users
*Ensuring standards within care homes as per CQC guidelines.
Maintain relationships with Commissioners and Local Authorities.
Nurture the internal relationships with colleagues and staff.
*Responsible for ensuring all monitoring reports are accurate and submitted in a
timely manner as requested by the Managing Director.
*Production of monthly management reports for internal senior management
*Ad hoc reports as and when requested by the Managing Director.
*Ensuring that all incidents/accidents and any breaches of Health and Safety regulations are reported immediately and appropriately as well as recommendation or implementation of remedial actions necessary.
Representing the Organisation
*Representing the organisation at external events and development forums as appropriate
*Work collaboratively with other members of the management team.
*Meet legislative and all relevant regulatory requirements
*Ensure the values of ICS are upheld across the organisation
*Carry out duties in accordance with principles, policies and procedures
*Lead on the development and monitoring of quality assurance systems
*Liaise with health, social care and other professionals on improving and linking the delivery of services to our clients.
*Participate proactively in planning groups with statutory and voluntary agencies to represent the needs and interests of our clients.
*Attend meetings and training courses as required, including regular supervision meetings and annual appraisal with the Managing Director.
*Undertake from time to time such other tasks as may be required including administrative duties connected with the post and with your responsibilities.
*Uphold and implement the policies and procedures throughout all aspects
of the work of the organisation ensuring
*Full-time, 40 hours per week.
*As support workers work shift patterns over a seven day period it will be necessary to carry out supervisory activities accordingly.
*This may include weekends and bank holidays.
This job description is not exhaustive and there may be times you will be required to undertake other duties in order to meet the needs of the clients/business.
- Registered Manager
- Operations Manager
- Care Manager
- Community Services
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