Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.

For this position you will need to have experience in the development of camera systems.

• Build, test, debug, and document production-level systems and products
• Develop user guides, application notes, and demonstration materials
• Conduct technical demonstrations for customers and internal teams
• Provide timely and effective technical support to customers via email, phone, and in person
• Troubleshoot and resolve technical issues related to products
• Collaborate with engineering and product teams to improve product quality and user experience

• Bachelor’s degree in Electrical Engineering, Physics, Computer Science, or a related field
• A minimum of two years’ experience in a technical support role, preferably in a hardware or software environment
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Ability to explain complex technical concepts in a clear and accessible manner
• Proficiency in relevant programming languages and software tools
• Experience with documentation and technical writing
• Ability to work independently and as part of a team
• Full, clean driving licence

• Two or more years’ experience in the development of camera systems
• Experience in the infrared camera business or advanced imaging industry
• Familiarity with customer relationship management (CRM) systems
• Knowledge of IT infrastructure and networking concepts

• Competitive salary
• Annual performance bonus of 10 per cent of the base salary
• Pension scheme
• Health insurance
• Equity stock options

Our client offers a dynamic work environment with opportunities for professional growth and the chance to work with cutting-edge technologies. If you have a passion for technology and delivering excellent customer support, we would love to hear from you.