Jobs from Cactus Search

We are looking for a Workforce Planning Analyst to work closely with the Customer Service operation to ensure they meet the needs of their customers at all times. The successful candidate will be joining an innovative, reputable and growing organisation. Main Responsibilities: Generate short-term forecasts...

One of Which?’s service providers of the year with 93% of their members recommending them, this is an organisation which stands head and shoulders above the rest This is a dynamic and growing organisation, with superb 'trendy' offices, providing on-site parking. Due to an internal promotion, they are...

We are seeking an experienced Claims Managers to join an extremely reputable & growing organisation. This role will focus on managing a team whose responsibility is the assessment and review of claims arising under a variety of policies, as well as, to set, review and implement claims philosophy using...

We are seeking experience Team Manager, ideally with Claims Management Experience to join an extremely reputable and growing organisation that provide an array of products and services to their Clients & Customers alike. This role will focus on managing a team (via two Team Leaders) whose responsibility...

The role requires the individual to lead the operational delivery of a relatively large (c. 100 FTE) Operation. This is a relatively straightforward telephony-based call centre operation, handling service, some sales / retentions activity, and a small amount of support. The company has gone through a...

We are sourcing an experience Resource Planning Manager for a dynamic business with an extremely exciting and 'buzzy' culture. The role is to manage multiple sites resource levels in line with forecasted contact centre volumes, while maximising performance to achieve service level targets. This would...

An exciting role within a large corporate organisation, for a PMO specialist that has an operational contact centre background. It requires an individual with complex operational skills, the ability to define strategy, understand governance, implement campaigns and engage effectively with senior stakeholders...

As a Senior Account Manager, you will serve as the face of the organisation. Traditional Key Account Management has evolved and their customers are seeking consultative partnerships, not customer relationships or transactional account management, therefore working strategically with business customers...

We are seeking a highly experienced and Complaints Team Manager for our client’s operation based in the West Midlands. We require a Complaints Team Manager who has the experience and presence to lead from the front, providing world class service to their customers. This dynamic role will have up to 15-20...

Our client, a leading Midlands business have the requirement for a Development Analyst who will work as part of the Development team within our clients Risk function. This work will involve Program Writing, Design and Maintenance. The successful individual into this post will be expected to Design, Maintain...

A superb role for a highly motivated individual to join an organisation in a period of rapid growth and development. The successful individual will be responsible for assisting in the development of Internal/External reporting and measurement of Management and Business Information. As a Risk and Reporting...

An amazing opportunity for an innovative social media guru with substantial contact centre experience to join a global company. This role will see you enhance current social media strategies, then move on to liaise with senior stakeholders to implement new social media platforms. This is a high growth...

An exciting opportunity has arisen to join a progressive, exciting organisation in a period of rapid growth and development. Reporting into the Sales Director the individual into this post will be a dynamic, professional Sales Manager and will possess a background in Contact Centre Sales Management (B2B...

We are looking for an experienced Fluent French speaking Contact Centre Trainer (Customer Service) to join an Innovative International Organisation. You will ensure that quality standards are set, communicated, measured and delivered ensuring the business adheres to all training and competencies set by...

We are seeking a highly experienced and Audit Team Manager for our client’s operation based in Cardiff, South Wales. We require a service/ care - Audit Team Manager who has the experience and presence to lead from the front, providing world class service to their customers. This dynamic role will have...

We are looking for an experienced Training Manager to join an Innovative International Organisation. You will ensure that quality standards are set, communicated, measured and delivered ensuring the business adheres to all training and competencies set by you. The role will suit an experienced and driven...

We are seeking a highly experienced, credible and accomplished provisioning professional who has a knowledge of telecom supplier's delivery processes. The Senior Provisioning Coordinator is responsible for project managing the provisioning life cycle for installation of Fibre Leased lines, Ethernet private...

The purpose of this role is to coordinate a team of highly specialist field based staff, scheduling their time and appointments with an emphasis of keeping costs down while making the best use of available time. Bearing in mind this is field planning as opposed to Contact Centre planning (i.e. appointments...

We are seeking an experienced BDM, selling large scale contact centre solutions. The role of the Business Development Manager is to work alongside other members of the Sales team, as well as internal stakeholders such as Operations, Project Management, Finance, Human Resources, and Legal counsel to achieve...

We are looking for an experienced Operations Manager to manage Performance Sales Operations and support the wider team. You will ensure that best practice is consistently delivered and observed across all teams, including outsourced agency partners. You will oversee the development and implementation...

An opportunity for an Application Support Analyst to join a sports mad corporate company in the heart of London’s city. About the Organisation: An incredibly dynamic, fast paced international business that has not long opened a UK arm. Undergoing a significant period of investment and growth, they now...

About the Role : A fast paced, busy and dynamic role as part of a thriving, trendy online retail business. Undergoing a sustainable, and significant growth they urgently require a Head of Customer Service with current retail experience to drive the business and support them through their peak sales times...

Exciting oppportunity to join a new venture with huge Private Equity backing. Dynamic business with an extremely exciting and 'buzzy' culture. The role is to set up and manage resource levels in line with forecasted contact centre volumes, while maximising performance to achieve service level targets...

I am currently recruiting exclusively for a Senior Customer Service Manager to join a prestigious, world renowned and instantly recognisable business based within the heart of London. This role is paying between £40,000 - £44,000 + Private healthcare + up to 12% pension contribution as well as a whole...

I am currently recruiting exclusively for a Vendor Manager to join a prestigious, world renowned and instantly recognisable business based within the heart of London. This role is paying between £40,000 - £44,000 + Private healthcare + up to 12% pension contribution as well as a whole host of other benefits...