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Business Support Contractor

Posted 7 February by Adecco UK Limited Ended
One of the world's biggest social media platforms are looking for an Arabic speaking Business Support Contractor to work closely with the Customer Operations team. You will be working from their London office with the On-Demand Geofilter team to troubleshoot Geofilter issues and provide amazing customer support.

What you'll do:
- Provide support in both English and Arabic
- Become knowledgeable in the creation and submission process, and provide thoughtful and accurate answers
- Troubleshoot Geofilter activation and tool errors
- Understand our On-Demand Geofilter policies, and be able to review and approve submissions as needed.

What we are looking for:
- Fluent in English and Arabic
- Strong written communication skills
- An understanding of what makes for good customer experiences
- Experience with email support preferably using Zendesk
- Familiarity with Conference is a plus
- Strong problem solver able to identify urgent issues and follow an escalation path
- Experience with B2C support is a plus
- Someone who can work flexible shifts which may include early mornings, late evenings and weekends

If this is the role for you then apply today!

Adecco are an equal opportunities employer.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34415001

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