Billing Administrator

Posted 8 August by FirstPort

Job Role:  Billing Administrator   

Location: New Milton

Job Sector: Finance

Hours: 35 hours per week

As Billing Administrator you will contribute to our vision of being the leading residential property manager, as recognised by others by:

  • Ensure accurate and timely administration of Service Charge demands

  • Providing support to clients and stakeholders

This role reports to the Billing Team Leader  

About You

You are customer focused and have a positive attitude in everything you do, and now want to work in a fast paced organisation.

Your ability to problem solve, means you are able to resolve complaints effectively and resolve queries in a timely manner.

Having strong IT skills, means you can effectively communicate with colleagues and customers, both written and verbally, whilst maintaining a strong attention to detail.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Processing of periodic Service Charge demands

  • Running year end routines for Service Charge surplus/deficits

  • Producing credits/invoices relating to year end surplus/deficits

  • Ensuring accurate delivery of all material to clients through our print delivery solution

  • Timely resolution of all related queries though all communication channels

  • Any other ad-hoc duties as  required within the Estates Finance function

    Our Values

    Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.

    Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

    Respectful - We listen, c

Reference: 35824915

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