AV Field Service Engineer-Germany

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

AV Field Service Engineer- Germany

Frankfurt/Munich salary circa 55,000 Euros

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team in Frankfurt and Munich taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA's and KPI's.

You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

• • Field service engineering work as required
  • Onsite Service Engineering covering client sites as required
  • Travelling to Client sites (including European travel if required)
  • Site and event coordination and support
  • Preventative Maintenance calls as required
  • Rotation of client sites as required
  • Site surveys
  • Small works installations, including handover to Client
  • Working any rotational shift basis as required
  • Administration necessary to support engineering role

  Desirable skills

  • Technically proficient in AV / VC / UC technologies
  • Able to manage Client communications and escalations
  • Calm under pressure
  • Ability to take responsibility
  • Ability to multi task and prioritise
  • Excellent communicator on both telephone and email
  • Meticulous attention to detail
  • Organised
  • Flexible approach

Benefits:

*Excellent comprehensive benefits package in line with German regulations

* Opportunity to join a market leader in the AV industry
* Where you will play a pivotal role in the future success of the company
* Fully expenses company van - mobile phone - expenses - paid overtime etc
* Join a company who will value you and where your opinion counts