Assistant Customer Serviced Supervisor

Job Title: Assistant Customer Service Supervisor
Location: St Albans
Starting Salary: £23,500 with the opportunity to progress to £25,979 per annum (pro rata for part-time)
Hours: 25.5 hours per week
Contract: Permanent

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.

Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.

To support the delivery of the Inspiring Libraries 10-year strategy.

You will have the skills and abilities to support the Library Manager to actively supervise the team at St Albans Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly statistical information. You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required. We look for people who are friendly, confident, and outgoing. You will have excellent communication and admin skills and you will be passionate about providing great customer care.

You will also be confident in leading a team and be able to complete tasks quickly and accurately. Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.

Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, helping people to complete their UK visa applications for the right to stay in this country or assisting people to use our Creator-Space resources, including 3D printers and virtual reality devices. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.

Closing Date: 5th May 2024
Interview Date: TBC May 2024

If you do not provide answers to the questions below and upload along with your application, your application will be rejected.

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 5 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.

1.Supervision: What experience have you had in balancing an admin role with front line supervision?

2.Teamwork: Please tell us how you have supervised a reliable, flexible and supportive team and how you have worked collaboratively with your line manager to achieve aims and objectives.

3.Administrative Duties: Can you tell us what skills you have which would support maintaining Health & Safety, property and training requirements within the workplace.

4.Organisation: Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale.

5.IT Skills: Please tell us about your use of Microsoft Office, the Internet, social media, and devices such as tablets, laptops, and PCs, and how you have helped others use technology.

If you do not provide answers to the questions and upload to your application, your application will be rejected.