Application Support Analyst

Posted 8 March by Goodman Masson Easy Apply
A leading, multifaceted financial company is currently looking for an Application Support Analyst to join their team. The candidate will assist with the management and maintenance of business applications managed by IT Services, third line engineers and other members of the Application and Infrastructure teams within IT Services.

Main Responsibilities

  • To assist with the technical and administration support for the successful operations of key business systems
  • To work closely with other members of the application and infrastructure support teams to ensure a good knowledge of business systems is maintained
  • Engage directly with the Applications SQL Database Administrator to ensure business application services are managed to best practice standards
  • To learn how key application issues raised through the Service Desk are progressed and to understand how call handling meets the agreed SLA
  • To create and maintain technical documentation as required and publish them to the staff as relevant


An understanding of the following is essential:

  • Microsoft SQL, and Applications Frameworks
  • Apache Tomcat, WordPress, Java/Javascript, HTML
  • Microsoft Active Directory
  • Alfresco Content Management server or similar systems
  • VMware Virtual Server and Thin Client (RDS) technology

Knowledge & experience

  • Experience of working in a customer-focused IT environment ideally within Professional or Financial services.
  • At least 3 years knowledge of Microsoft applications, document management (workflow) and database technology deployed in a client server environment on both Thin Client (RDS) and PC platforms.

Training, education & qualifications

  • Educated to at least A level standards
  • IT certification such as MCSA, MCSE, MCP and ITIL

Personal qualities

The post holder will interact with both IT Services customers and external support companies so the following personal qualities are essential:

  • Excellent written and verbal communication skills in English
  • Ability to deal with competing operational and project deadlines
  • Ability to work on your own initiative
  • Problem-solving strategies and practical knowledge
  • Ability to explain technical issues in a non-technical manner

If it sounds like a good match for you, apply now!

Required skills

  • sql
  • java
  • apache
  • tomcat
  • Application support

Reference: 34640962

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