A leading business with their Head Office in Hemel Hempstead require an Application/2nd Line Support Analyst to join their Customer Support team. You’ll be responsible for supporting and reconfiguring the client’s suite of applications to users across the UK in a professional and friendly manner. Day-to-day tasks will include - reduce fault rates and resolve technical issues within the agreed SLA’s, deliver on-going customer support and maintaining records of resolutions in Tracker. Full training will be given on the client’s software and applications but you’ll need a background in an IT support role, Service or Helpdesk with excellent communication and interpersonal skills. You’ll also possess an excellent understanding of IT support and have a real passion for technology. In return you’ll be offered a very competitive salary and benefits package, join a friendly and professional team where you’ll learn and develop your skills and join a company at the forefront of their sector.
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