AGILE Change Manager
The Agile Change Manager will play a key role in supporting Consumer's transition from a waterfall delivery framework to an Agile delivery framework. Switching to an Agile model requires significant change across the existing organisation structure, ways of working, behaviours and culture.
The change management approach will reflect Agile principles and practices so will look and feel different from the traditional change management wrap around a standard waterfall project delivery. The change team will adopt Agile principles to manage their work and role model collaborative behaviours and Agile culture.
The Agile Change Manager will focus on the people side of change - including changes to business processes, systems and technology, job roles and organisation structures. The primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and minimise resistance. The Agile Change Manager will work to drive faster adoption and acceptance of the changes that impact employees in the organisation to increase benefit realisation, value creation, ROI and the achievement of results and outcomes.
While the Agile Change Manager does not have line management responsibility, this person will have to work through many others in the organisation to succeed. The Agile Change Manager will act as a coach for senior leaders and executives in helping them fulfil the role of change sponsor. The Agile Change Manager may also provide direct support and coaching to managers as they help their direct reports through transitions. The Agile Change Manager will also support teams in integrating change management activities into their capacity and plans.
Roles and responsibilities
The key purpose of the Agile Change Manager role is to help move the organisation from our current as-is waterfall state to the to-be Agile operating model.
The Agile Change Manager will:
- Contribute to the change strategy and roadmap
- Define and deliver change activities, both by creating materials and delivering through others (internal resources and external suppliers)
- Use a range of comms vehicles to engage the audience in new ways - experiment with tools, tone and format to create a pull for the Agile transformation. Present at team meetings and in front of larger audiences.
- Define, develop and support training, apply Agile principles to make training more experiential and engaging
- Assess the gap between the as-is and to-be states, the impact of change on different audiences, identify and manage anticipated resistance
- Consult and coach teams to support their Agile adoption (working with the Agile coaches)
- Support and engage senior leaders, coach managers and supervisors
- Coach support functions, such as Finance, HR, Technology, Legal and Procurement to help them understand the impact of adopting Agile on their processes and ways of working. Assist with their change activities.
- Manage stakeholders, build strong relationships across the organisation
- Define and measure success metrics, create feedback loops and amend approach as needed
- Support change management at the organisational level, Enterprise Change Management
Skills and qualifications
- A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Experience and knowledge of waterfall and Agile principles and methodologies (knowledge of Lean and design thinking would be a bonus)
- Exceptional communication skills - both written and verbal. Familiarity with modern comms channels and tools, such as social media, video and animation would be beneficial.
- Experimental mindset, willing to try new approaches and tools
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward-looking with a holistic approach
- Organised with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organisation
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organisational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large-scale organisational change efforts
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