Account Manager - Partner Success

Posted 22 April by Xero
Competitive salary
Manchester , Lancashire
Permanent, full-time

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Posted by Xero
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Xero’s Partner Channel is exciting; we work in Partnership with Accountants & Bookkeepers to help them and their small business clients to become more successful. We do this by using Xero’s products and services to free up time and gain greater insight into their financial situation. Partner Success Account Managers (AMs) at Xero are responsible for growing and maintaining these critical relationships, building on the great sense of community that exists amongst Xero Partners and guiding them to speed up optimal use of Xero across their client base..  Our Partner Success team looks after a segment of our partners who have already adopted Xero within their practice.  These partners are incredibly valuable, our role is to nurture and grow the portfolio value.

What you’ll do
The best things about being an Account Manager at Xero are that every day is different and we work at a fantastic pace. You will spend most of your time meeting remotely with Partners to understand their businesses and positioning how Xero can work with them more closely. However, you will also come along to conferences and events and ultimately ensure you are executing on a plan each quarter to take all of your Partners further along their Xero Journey.

What you’ll bring with you

  • Proven experience in B2B business development or account management role in a fast paced sales environment
  • Demonstrate a thorough understanding of digital accounting firm operations and internal workflows
  • Being hungry to succeed for yourself, our Partners, the team and the wider business
  • Being open to feedback and willing to reach out to your manager and colleagues for help
  • Understanding people, being genuinely curious and knowing when to adjust your style to fit different conversations
  • Being passionate about our purpose- making life better for people, small businesses, their advisors and communities around the world
Why Xero? Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Reference: 52517614

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