Account Handler

Posted 11 April by Taskmaster

Taskmaster Resources LTD are recruiting for a large, national transport client based in Leigh. They are looking for an account handler to join their existing established team.

The duties will include:

  • To produce KPI’s for the relevant contract business
  • To monitor deliveries/collections/returns to meet customers’ requirements
  • Update, maintain and review processes and procedures which are in place for collections and returns. Ensure the process is managed and any non conformances are reported
  • Regularly monitor POD’s and ensure that the system is managed in accordance with company and customers requirements
  • Maintain accurate logs of all customers complaints.
  • First point of contract for all related delivery issues, ETA’s, shortages etc
  • Attend regular meetings as required and identify areas for continuous improvement
  • Closely liaise with all including the management team, communicating problems and issues
  • Adapt quickly to changing business requirements and have a flexible approach to work.

The ideal candidate will:

  • Have some experience of working in a team, ideally in a customer service envirionment ideally in the transport sector.
  • Close attention to detail and the ability to make on the spot decisions
  • Confident, good communicator, proactive customer service skills.
  • Good time management with the ability to prioritise work.
  • Advanced level computer skills - i.e. Microsoft Office in particular Excel with the ability to interpret data.

Experience in a transport office setting would be advantageous.

Required skills

  • Communicator
  • Customer Service
  • Time Management
  • Transport
  • MS Office

Application questions

Do you have good communication skills?
Can we obtain work references for you?
Do you have any transport office experience?
Are you a team player?

Reference: 37418369

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