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Account Co-ordinator - Retail Logistics, London

Posted 6 March by Willis Global Ltd Ended

A Multi-National Global Logistics Provider offering a number of specialist import and export supply chain solutions is recruiting for an Account Co-ordinator to be based onsite at a key client in Central London.

This position will have two groups of responsibilities;

1. For the Client;

  • Provide analysis and operational support to the international freight operation, including the Clients Customs team
  • Covering for absent client colleagues if/when required
  • Responsible for dealing with daily operational queries relating to sea freight. This includes, but is not limited to, origin, shipping lines, DC’s, Booking team and Brands, on behalf of and under guidance of the Client Import team
  • Providing support with the training and education of the business.

2. For the Logistics Provider;

  • Working within the Account Management team - provide Account Management support
  • ­Support the current business with Client and identify opportunities for improvement / development
  • ­Creation and delivery of KPI’s
  • ­Travelling when required to include travel to various DC sites and Client offices to attend meetings and provide support
  • Covering for absent colleagues if/when required

The primary goals for the implant will be to satisfy the needs of the Client while assisting with the business objectives. Detailed objectives will include those set by the Client but will be based on delivery against the minimum deliverables:

  • Timely resolution of operational issues to the satisfaction of the customer
  • Accurate and well communicated operations process and procedure
  • Structured root cause analysis and process improvements to deliver higher service level and increase efficiency

To Be Considered;

  • Proven experience working within a logistics department
  • Competent in data analysis and presentation
  • Strong interpersonal skills within a challenging environment
  • Excellent communication skills; written and verbal
  • Excellent organizational, analytical and numerical skills
  • Attention to detail is essential
  • Knowledge of MS Excel

On Offer;

  • An opportunity to join a globally recognised player within it's industry and service a global brand
  • Excellent salary
  • Benefits - bonus, healthcare, pension plus more

For full details, please contact Willis Global - a leading Recruitment Consultancy for the Shipping & Logistics industry.

Required skills

  • Analysis
  • Customer Service
  • Import Export
  • Logistics
  • Freight Forwarding

Reference: 34617468

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