3rd line service desk analyst

Posted 24 February by Netbox Recruitment
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£35-40,000 - Rochester Airport Industrial Estate

3rd line support desk analyst

The Netbox Group have launched a Managed IT Services division and we have an exciting opportunity for an experienced 3rd line support desk analyst. The role covers all aspects of IT both internal and external upto project based 3rd line support and beyond.

You will providing internal support for 2 business with around 50 users and in addition externally supporting a growing varied network of clients.

The role - working on both Projects and BAU you will troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner.

Demonstrate strong awareness of data protection, security policies and IT best practice.

Strong technical skills with Windows Desktop, Windows Server, Exchange Server and Office 365 support.

Experience required for 3rd line support analyst

+ Currently or recently working within an MSP or various IT based environments

+ Strong technical experience up to 3nd Line and beyond

+ Strong Experience with Microsoft Intune and Office

+ Experience configuring and managing Windows Server 2013+

+ Experience supporting and managing Windows Operating Systems Windows 7 to Windows 10

+ Patching and updating Windows Operating Systems (ideally using Connectwise and intune)

+ Experience with Microsoft Azure

+ Management experience of anti-virus and anti-malware systems

+ Working knowledge of WAN/LAN, TCP/IP, Switches, firewalls, endpoints and patching experience, wireless networks and VLANs

+ Experience with installation and remote support of desktops, printers and network tools

Project management tasks to include the following type of work.

Migration of Exchange/Pop3 and IMAP and googlemail to Office 365.

Setting up SharePoint team sites and migration of data via Azure and setting up mapped drives for users to this data.

Server upgrades and migration projects with Server 2008 + and Exchange 2010 +

Introduction of servers into workgroup environments

Building servers and installing server operating systems and exchange server and SQL server

The role will both be internal (75%) and field based (25%) of the time.

Relevant IT qualifications / training

Strong passion / desire for a career in IT Support

Excellent communication and client-facing skills

Strong analytical & problem solving skills

Immediate position - Contact - option 2

Reference: 40023224

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