About Us:

We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world.

Role Overview:
We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely.

Key Responsibilities:

• Resolve escalated technical issues related to Windows, Office 365, and Azure environments.
• Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations.
• Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes.
• Implement, configure, and manage solutions in Azure and Office 365 environments.
• Liaise with clients to understand their technical needs and provide tailored solutions.
• Proactively monitor systems, identify potential issues, and implement preventative measures.
• Contribute to documentation, including technical guides and procedures, for both internal and client use.

Requirements:

• Proven experience in a 3rd Line Support role, preferably within an MSP environment.
• Expertise in Windows Server, Office 365, and Azure technologies.
• Strong problem-solving skills with the ability to think critically and work under pressure.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Relevant certifications, such as Microsoft Certified: Azure Administrator or similar, are highly desirable.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the education sector.

How to Apply:
If you’re passionate about technology and thrive in a fast-paced environment, we’d love to hear from you! Please send your CV and a cover letter outlining your experience and qualifications to [Insert contact details].

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