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3rd Line Infrastructure Engineer

Posted 31 January by Asset Resourcing Limited Featured Ended
3rd Line Infrastructure Engineer - new site installations

A new position has come up for an enthusiastic, driven, technically hands-on individual in a fast-paced environment. Our Client has already installed their software / hardware solutions at over 500 sites UK-wide and has many more in the pipeline. This position will require you to own the process of all new installs from a technical point of view, ensuring that IT kit (comprising PC's, Servers, Routers, Monitoring Software, Wi-Fi etc) are all configured correctly, tested and documented as well as grow a team to support you perform this function going forward.

All these sites will come under your domain for hardware support, including management and deployment of the patches, upgrades and firmware upgrades. In the short term, a review of the current sites' configuration and security will be essential.

A key objective for this role will be to review the hardware, software and process for installing and supporting the client sites. You will be required to create and set standards for PC builds, software, networking, switching & security complete with documentation and testing. Building a golden image for PC's and version control of all on-site software and hardware. You will have sign-off responsibility for new site installs, ensuring the kit installed is fit for purpose, configured, tested and that documentation is complete (site surveys, detailed designs, PC + software configs, networking details). Once signed off, these sites will be handed over to the Monitoring Team to monitor and the engineers to install. For clarity, you and your team will be doing the configuring of the kit but not the physical installation.

Adhering to SLA's will be key as well as driving through the process for builds, testing and support.


The position will entail liaising with the internal departments of Projects and Purchasing to ensure that new install projects are delivered on time and to budget. Ad-hoc calls and site visits with clients may be required as well.

Research & Development

A review of the current hardware and software to ensure fit for purpose is required. Look to the market to see what is available for implementation.


Documentation will be key as technical briefs, setup guides, network designs, test sign-offs will be required to be drawn up


You will be responsible for building a team (and the subsequent management) of Infrastructure Engineers, 3rd line support and 1st line support.

Hands-on Technical Skills:

*Networking\Switching\Routing (IP, DNS, DHCP, FTP)
*PC and Server hardware knowledge
*Monitoring experience
*SQL + SQL Scripting
*Access Points
*PC\Server Imaging
*Team and man management experience
*Kanban\Agile mindset

Nice to Have:


Required skills

  • including management and deployment of the patches
  • upgrades and firmware upgrades. Review configuration and security.
  • 3rd line Infrastructure engineer for site installation (hardware support

Reference: 34368445

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