2nd Line Support Engineer

2nd Line Support Engineer

Key Responsibilities:
* Handle 1st Line escalations and provide timely resolution to technical issues.
* Troubleshoot and resolve hardware and software problems on client systems.
* Collaborate with 1st Line Support Engineers to enhance their skills and knowledge.
* Design, implement, and maintain firewall configurations to ensure network security.
* Provide excellent customer service and maintain strong client relationships.
* Document support processes, configurations, and issue resolutions.
* Stay current with industry trends and advancements in technology.

Qualifications:
* Proven experience as a 2nd Line Support Engineer or similar role.
* Strong expertise in handling 1st Line escalations and providing effective solutions.
* In-depth knowledge of firewall configurations and network security.
* Proficient in diagnosing and resolving hardware and software issues.
* Excellent communication and interpersonal skills.
* Relevant certifications (e.g., CompTIA Security+, Cisco Certified Network Associate) would be a plus.
* Ability to work collaboratively in a team environment.

Benefits:
* Competitive salary commensurate with experience.
* Health, dental, and vision insurance.
* Professional development opportunities.
* Flexible work hours.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.