2nd Line Support Engineer

An excellent opportunity for an IT Technician is available for a 2nd Line Support role.

This is a perfect role for someone with technical skills and experience with a passion and desire to want to really push forward with their career in IT as it offers excellent career opportunities. This role benefits from a generous monthly bonus scheme business and personal performance.

This role will be based in Wymondham

Duties include;

• To provide prompt 2nd line support onsite or remotely to ensure operational problems are resolved in a timely manner.
• To carry out monitoring/daily checks of the IT environment and action any issues accordingly.
• To support business networks and PC's remotely or onsite.
• To plan, manage and maintain IT assets in desktop hardware and software.
• Manage the implementation of Office 365 and continue support.
• To provide assistance and technical knowledge to aid implementation of projects.

Personal Specifications;

• Must be highly IT Literate
• Ability to prioritize tasks and occasionally manage a high-volume workload
• Strong organizational skills
• Excellent customer service skills and strong communication skills.
• Degree, Qualification, or A level education in IT highly beneficial
• Passion for IT sector and desire to progress in that field

Monday - Friday

Salary up to £28,000pa DOE + Bonus

In return this business offers an excellent work package and long term career prospects which would suit any IT professional who's looking for a stable career within an exciting and innovative Norfolk business.