2nd Line Support Engineer

Posted 26 February by Connecting London Easy Apply

2nd Line Support Engineer

Location: London, SE1 1PP

Salary: £33,000 - £38,000 per annum

Shifts between 08:00 – 18:00 Monday to Friday

About the company:

Since established in 1983 Connecting London has been committed to delivering an exceptional customer service experience by excelling in rapid response and assuring business continuity.

Throughout the years, Connecting London has managed to sustain a loyal customer base using our winning formula of excellent service at a fair price. We are proud to have acquired most of our business through customer referrals.

You will join our highly experienced and dynamic support team providing exceptional customer service and high quality technical assistance. Main responsibilities will involve remote or on-site support for desktop and network infrastructure.

Duties of the 2nd Line Support Engineer:

  • Responding to calls and emails
  • Logging and resolving requests
  • Assisting the service desk
  • Escalating to 3rd line Support
  • Attending site visits
  • Performing daily maintenance tasks and checks

Requirements of the 2nd Line Support Engineer:

  • Previous experience of similar role
  • Logical and analytical approach to fault finding
  • Strong technical communication and documentation skills
  • Ability to time manage and prioritise
  • Exceptional customer service skills
  • Understanding of or qualification in ITIL
  • Open minded and willing to learn
  • Full UK driving License (Desirable)

The ideal 2nd Line Support Engineer will have the following Technical Knowledge:

  • Microsoft Windows 7/8.1/10 desktop environment
  • Microsoft Office 2010/2013/2016
  • Microsoft Server 2008R2/2012R2 Active Directory
  • Microsoft Exchange 2010/2013 Management
  • Microsoft Office 365
  • WAN/LAN troubleshooting
  • A good working knowledge of OSX

2nd Line Support Engineer Benefits:

  • Up to 25 days holiday (plus bank holidays)
  • Paid overtime
  • Discretionary bonus
  • Personal development opportunities

If you meet the requirements and feel that this 2nd Line Support Engineer is right for you then please apply today!

Reference: 34555066

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