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2nd Line Support Engineer Temp to Perm

Posted 18 September by Concept IT Ended

Concept are currently working with a leading IT organization to source an Onsite IT Engineer in Stratford, East London.

The successful candidate will be providing a mixture of IT software and hardware support in predominately a desk side floorwalking role.

Responsibilities of the role -

  • Onsite desk side floorwalking support throughout a large venue being hands on with internal users
  • Provide a single point of contact for all users of IS, logging and managing support incidents maintaining ownership of the issue until resolved
  • Provision of first and second line support across multiple types of hardware and software issues
  • IT hardware maintenance i.e. component swap outs on printers / laptops etc.
  • Working on Windows (7 and 10)/ Office (2003/2010/2016)/ desktop/ printer/ phone hardware based incidents
  • Provide a high level of service to onsite customers

Further role details -

  • Normal working hours Monday to Friday 09:00 to 17:30, you will be required to work some weekends (either a Sat OR Sun 1 in 3 weeks)
  • Working as part of a team covering ITS sites and Projects; this will involve travel to customer sites and occasional overnight stays.
  • Must be able to drive - you will be required to travel to other sites using a pool car
  • Lots of training available across technologies such as Netapp, Cisco and various server technologies
  • Temp to perm opportunity (initially a 3-6 month contract)

Rate - £150 per day (umbrella / Ltd Company) and circa £31,000 per annum when permanent.

Please forward me a CV to find out more -

Reference: 33336742

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